Making the decision to quit a stable job was difficult. What if no patients came? Would they make it? As each day ticked by, Jonathan and Amanda felt the angst and wondered if they had made the right decision. No one knew what to expect as the doors re-opened that first week, but call by call the schedule started to fill up, showing them that their decision wasn’t a mistake. The Subers remember how Andy, Jonathan’s father, came by every day “just to check the schedule and see if we had enough work.” Andy was a big part of helping them get re-established.
Jonathan remembers his first surgery well — a dog that had injured one of its legs and was owned by two blind people. The couple was never able to notice the limp, but a neighbor brought this to their attention and the couple took their dog to Jonathan. The surgery was successful, but the dog needed daily care to make a full recovery. Jonathan and Amanda remember discussing what to do. It was quickly decided: this couple’s dear pet needed to have the love and care that was necessary for a full recovery. Amanda and one of her staff would personally visit the home of the couple multiple times to ensure the dog was healing properly. That simple act made a lasting impression on their new client, setting the bar for how their new practice would care for its community. “I think our spirit of service and caring really comes from making relationships with the clients that bring their dogs and cats in to see us,” says Jonathan. “We have a broad sense of community here at Capital Animal Hospital, and that's one of our core values.”
Month after month, the business grew on a reputation for caring and today has become a thriving practice. “Capital Animal Hospital is my heritage,” says Jonathan. “I’ve known it my whole life. It’s been around, it’s been part of me, and it’s been part of the community.”